Core Capabilities & Operations
Community Safety
Automated AutoMod rulesets, ticket systems, and active channel oversight.
Team Leadership
Recruiting staff, shift scheduling, and standard operating procedures.
Conflict Resolution
De-escalating user disputes, appeal reviews, and policy enforcement.
Experience
- Supervising overall community operations and ticket support pipelines.
- Configuring moderation bots, auto-moderation filters, and security automations.
- Managing staff shifts and updating server safety guidelines.
Position: Head of Operations
- Managed staff shift scheduling and internal staff performance reviews.
- Handled user escalation tickets and high-priority support issues.
Position: Senior Administrator
- Monitored public chat channels and enforced community guidelines.
- Organized scheduled events and assisted users in ticket queues.
Position: Lead Moderator